Privacy Policy
Last updated: April 2026
1. Introduction
Smat Loan Solutions ("SLS") is committed to protecting the privacy and personal information of our clients in accordance with the Protection of Personal Information Act (POPIA) of 2013.
2. Data Collection
We collect the following personal information: • Full name and surname • ID number • Contact details (phone, email) • Physical address • Employment information • Banking details • Income documentation (payslips, bank statements) This information is collected solely for the purpose of processing loan applications and managing your account.
3. Document Handling
All documents uploaded (ID copies, payslips, bank statements) are stored securely using encrypted storage. Documents are only accessible to authorized SLS personnel and the client who uploaded them. Documents are retained for the duration required by law and then securely destroyed.
4. Use of Information
Your personal information is used to: • Assess loan applications • Process repayments • Communicate about your account • Comply with legal and regulatory requirements • Improve our services
5. Client Confidentiality
SLS will not sell, share, or disclose your personal information to third parties except: • When required by law • To comply with NCR regulations • With your explicit consent • To prevent fraud
6. Data Security
We employ industry-standard security measures including: • Encrypted data transmission • Secure document storage • Access controls and authentication • Regular security reviews
7. Your Rights Under POPIA
You have the right to: • Access your personal information • Request correction of inaccurate data • Request deletion of your data (subject to legal retention requirements) • Object to the processing of your data • Lodge a complaint with the Information Regulator
8. Contact
For any privacy-related queries, contact us at: Email: smatloansolutions@loanapplication.one Phone: 063 153 1953